I'm posting for tomorrow- visiting my son for his 21st birthday and will be busy and away from a computer for a few days.
Find yourself clicking and building rapport.
Move to affect and emotions- Paraphrase and clarify what they are saying to deepen rapport and connection, if wrong or off, break rapport and try again.
Really give them the experience of being heard and understood and move towards validation, as well. You are almost an amazing listener, a wonderful communicator.
Find yourself clicking and building rapport.
Move to affect and emotions- Paraphrase and clarify what they are saying to deepen rapport and connection, if wrong or off, break rapport and try again.
Really give them the experience of being heard and understood and move towards validation, as well. You are almost an amazing listener, a wonderful communicator.
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